SaaS Digital Service Policy Summary
Sawtdeen is a cloud-powered Software-as-a-Service (SaaS) platform for Masjid and Jamaath management. Sawtdeen charges ₹0 (Nothing) to end customers, Jamaath members, or donors. All online transactions processed through our payment gateway are strictly for Sawtdeen SaaS subscription licenses billed per Masjid / Jamaath Organization. As this is a digital software service, physical shipping does not apply.
1. Subscription Cancellation Policy
Client organizations subscribing to the Sawtdeen SaaS platform (customized per Masjid / Jamaath Organization) may cancel their recurring monthly or yearly subscription at any time:
- Cancellation Window: Cancellation requests can be submitted at least 24 hours prior to the next scheduled billing cycle date.
- Effect of Cancellation: Upon cancellation, your subscription will remain active until the end of your current paid billing period. After the period expires, administrative access to premium platform features will be paused.
- How to Cancel: Organization administrators can request cancellation directly inside the Billing section of the Sawtdeen Admin Dashboard or by emailing info@sawtdeen.com.
2. Return & Refund Policy
Because Sawtdeen delivers cloud-based software subscription services:
- Digital Software Nature: Since no physical goods are shipped, traditional physical product returns are not applicable. Software provisioning occurs electronically and automatically upon subscription confirmation.
- 7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee for first-time SaaS subscription signups. If you encounter unresolved technical issues or find that the software does not meet advertised platform capabilities within 7 days of initial subscription purchase, you are eligible for a full refund of your subscription fee.
- Non-Refundable Circumstances: Renewal charges after the initial 7-day guarantee window are generally non-refundable unless required by applicable law or attributable to billing system errors.
3. Refund Processing & Turnaround Time
For approved refund requests:
- Processing Timeline: Approved refunds will be initiated within 24 to 48 hours of approval. The refunded amount will reflect in your original payment method (bank account, UPI, credit card, or debit card) within 5 to 7 business days, depending on your bank or card issuer.
- Method of Refund: All refunds are credited strictly back to the original payment instrument used during the transaction. No cash or third-party refunds will be issued.
4. Payment Gateway Scope & Direct Settlement Clarification
Please note the following critical terms regarding Sawtdeen's payment processing architecture:
- Exclusively for SaaS Fees: The payment gateway on sawtdeen.com is used solely for the sale of Sawtdeen SaaS software licenses to client organizations.
- No End-Donor Funds Handling: Sawtdeen does not collect, retain, or hold customer funds or end-donor collections on its payment gateway.
- Direct Bank-to-Bank Settlement: All member dues or internal collections recorded within the software by client organizations are settled directly from the member to the client's registered bank account (bank-to-bank). Sawtdeen acts exclusively as a software platform provider.
5. Contact Support for Refunds & Cancellations
If you have any questions or wish to initiate a cancellation or refund request, please contact our billing team:
Sawtcode Creations (Sawtdeen Billing Team)
Mangalore, Karnataka, India
Email: info@sawtdeen.com / support@sawtdeen.com
Phone: +91 80733 33764